FREQUENTLY ASKED QUESTIONS

Fundraise for Bandanna Day

The Bandanna Day team is here to help.

If you have a question that isn't covered below feel free to contact us.

General

What is Bandanna Day?

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Bandanna Day is the flagship fundraising and awareness campaign for Canteen.

Participants register to sell bandannas for Canteen to support young people impacted by cancer. Register your interest below to be the first to know about Bandanna Day in 2025.

Register your interest

When is Bandanna Day?

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Bandanna Day is held on the last Thursday of October each year. This year's event will take place on Thursday, 30 October 2025.

Register your interest to be the first to know about this year's events.

Register your interest

How can I get involved?

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We have something for everyone on Bandanna Day! Click these links below to learn more and register your interest today.

How can I donate to Bandanna Day?

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You can make a general donation to Bandanna Day online here.

To buy a bandanna from a fundraising box or donate to someone's Bandanna Day page, you can look them up using our search tool.

Are there any new bandanna designs?

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Each year we release new designs in time for Bandanna Day. This year we have 2 new bandanna designs!
  • On my own with you (Designed by Canteen youth ambassador Chloe Studd)
  • 40th Canteen Anniversary

Where can I buy Canteen bandannas?

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Canteen bandannas can be ordered at any time from our online shop.

They can also be bought from one of our fundraisers' merchandise boxes. If purchasing a bandanna from a fundraiser, please click here to search for their name.

How long can I sell bandannas for?

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Registrations sell bandannas this October for Bandanna Day opened in August 2024. All Bandanna Day pages will remain open until 16 November 2025.

For those selling bandannas, you can find out how to return funds raised here

Why sell bandannas for Canteen

How can I register to sell bandannas?

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Registering is easy.

  1. Complete the registration form
  2. Nominate your desired number of bandannas and display boxes
  3. Sell bandannas and support young people impacted by cancer!

Register now

What is included in my order?

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Bandannas are sent in bundles of 20 and you can select the number of diplay boxes you would like. Each display box fits 40 bandannas. The bandannas are values at $7 each.

Can I select the designs in my bandanna packs?

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Our bandanna packs (20 per pack) arrive in our warehouse pre-packed so unfortunately, we can't arrange custom designs.

How many bandannas can I order?

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To reduce production and shipping costs, we limit the number of the bandanna packs you can order.

If you would like to order more than 10 packs of bandannas (200 bandannas) please contact the Bandanna Day team contact us.

What if I don't sell all the bandannas in my box?

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If you have bandannas leftover after you finish fundraising, no problem! You can send any bandannas back to us by taking the following steps:
  1. Login and access your fundraiser dashboard to download your personalised reply-paid returns label and bandanna return form.
  2. Pack all leftover bandannas securely into a suitable package along with your bandanna return form.
  3. Print and attach the returns label to your parcel.
  4. Drop off at your nearest AusPost office or box and they'll be returned to us.
Thank you for your support!

I haven't received my order yet

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Orders will be sent out from mid-July. If you register after this please allow up to 10 business days for your box to arrive.

If you are selling on behalf of a school or organisation, your box will not be sent until you have spoken to a member of our team to confirm your order quantity.

If you have any questions about your order, please get in touch via our contact page.

I've lost my paperwork and reference number

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No problem, get in touch via our contact page and we'll send you a new copy. Be sure to include as much detail as possible so we can track down your order.

I used the QR code on my box but its not appearing on my page.

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Please ensure that whenever someone purchases a bandanna from your box, and paying online, that they are entering your details correctly on this page.

If the bandanna is being purchased via the 'buy a bandanna' button on your fundraising page, your details should automatically link to the purchase. You will receive an email confirmation whenever a bandanna purchase is made. The purchase will appear on your page in up to 3 hours.

If you are still having issues please visit our contact page.

How do I return funds received in cash donations or sales?

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The best way to return funds is through your fundraising page. Login and click "Return funds" to start the process.

If you need assistance with this process please contact us.

Help selling bandannas

How are the funds raised used?

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Funds raised go towards developing and maintaining peer support programs and events, 24/7 online communities for young people and parents, access to Canteen’s free counsellors and individual support, specialist medical treatment and support for youth cancer patients in hospital, help post-treatment to get back on their feet, and youth-specific resources to guide young people through the challenges of cancer. 

How do I ask for donations?

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The number one reason why people donate to charities is because they were asked – so don’t be afraid of asking! Tell your friends and family why the cause is important to you and remind them that every dollar counts – all funds raised will go towards supporting young people impacted by cancer (find out more here). Many workplaces also offer dollar matching, so it’s worth asking your boss if this is something they can do.

I’ve forgotten my username and/or password

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If you’re trying to log in but you can't remember your password, click on the 'Forgot password?' link on the log in screen. Enter your email address and we’ll send you a link to reset your password.

How do I update my fundraising page name?

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If you are a school or organisation your Bandanna Day name will automatically update to be what was selected or entered in this field during registration. The page name can be edited during the registration process but unfortunately, once this has been submitted it cannot be changed.

What is "My dashboard"?

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Your dashboard is your one stop shop to access features on your Bandanna Day page. 

On your dashboard you can do the following things: 

  • Personalise your page with your own story and photos
  • Share your page on socials
  • Send out e-mails to sell bandannas and thank your donors
  • View your event checklist 
  • Check in to see how many donations you have received 
  • Download some awesome resources to help you sell bandannas

How do I upload photos to my page?

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You can add or change photos by clicking on the ‘Edit My Page’ tab. Follow the prompts and ensure you save your changes.

Click the ‘view’ link above your Bandanna Day  information to see your changes.

Why are my achievement badges not appearing?

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If you have done an action to earn a badge and it's not activated, best to wait 15 minutes and refresh the page.

I'm struggling to sell my bandannas, please help!

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We're here to help! The best way to sell bandannas is to share your Bandanna Day page. Every time you share your page, you increase the number of opportunities people have to support you (and young people impacted by cancer). Please consider sharing your fundraising page by:

  • Posting on your socials
  • Sending messages (eg SMS or WhatsApp)
  • Emailing your friends, family and/or colleagues
  • Displaying your personalised poster
You can also check out the range of resources available on your dashboard.

Still have questions?

Our team is here to help. Get in touch with us via our contact us page.