FAQs

The National Bandanna Day team is here to help

If you have a question that isn't covered below

feel free to contact us.

General

When is National Bandanna Day?

National Bandanna Day is held on the last Friday of October each year. This year's event is on Friday 29 October 2021.

Are there any new bandanna designs? 

Each year we release new designs in time for Bandanna Day. 

This year we have 10 new designs, the most ever in Bandanna Day history!

  • Smell the Roses (Designed by Canteen Youth Ambassador Francesca Hudson)
  • Australian Flora
  • Camo
  • Cats
  • Dreaming Track Nights
  • Llamas
  • Mirra-Yaana (Satin)
  • Ocean
  • Superhero
  • Tie Dye 

All the above bandannas apart from Mirra-Yaana are included in the 2021 Fundraising box and all bandannas listed above can also be purchased on our online shop from August: www.canteen.org.au/bandanna-day/shop/ 

How long can I fundraise for?

If you are planning on taking part in Bandanna Day 2021, you can continue to fundraise until 15 November, at this time all funds need to be submitted back to Canteen. 

Details on how to pay in your funds can be found here. 

Fundraising Box

Can I select the designs in my box?

Our boxes arrive in our warehouse pre-packed so unfortunately, we can't arrange custom fundraising boxes. 

What is included in a merchandise box?

The box is made up of 60 x $5 standard cotton bandannas with each box valued at $300

Why are there no longer premium Bandannas included in the boxes? How can I order some?

Moving forwards, we have made the decision to have only one type of fundraising box this year to cover all fundraisers.This enables us to reduce up-front packing costs to the organisation, thereby ensuring that more of the funds raised can go towards the vital services we provide to our young people. Unfortunately we are not able to customise, sub-out or sub-in items.

You can purchase the premium bandannas seperately at our online shop

What if I don't sell all the bandannas in my box?

If you've ordered too many bandannas, no problem! You can send the remaining stock back to us in the reply paid satchel provided. 

Our reply paid address is:
Canteen National Bandanna Day Returns
Reply Paid 87022
Erskine Park NSW 2759

How many can I order?

You can order up to five boxes online upon registration. If you wish to order more than five boxes, please fill out the webform and submit your request for more boxes here

I haven't received my order yet

Boxes don't start shipping until August and delivery can take up to a week so please be patient. If you think your box has gone missing, please get in touch.

I've lost my paperwork and reference number

No problem, get in touch via our contact page and we'll send you a new copy. Be sure to include as much detail as possible so we can track down your order.

I purchased a bandanna using the QR code on my fundraising box but its not appearing on my fundraising page.  

This year the QR codes can link directly to your fundraising page, please ensure that whevever someone purchases a bandanna from your box they are entering in your details correctly. You will recieve an email confirmation whenever a bandanna purchase is made. The purchase will appear on your page in up to 3 hours. If you are still having issues please visit our contact page. 

Fundraising Page

I’ve forgotten my username and/or password

If you’re trying to log in but you can't remember your password, click on the 'Forgot password?' link on the log in screen. Enter your email address and we’ll send you a link to reset your password.

How do I update the message on my fundraising page or change my page name?

Your page name can be changed when you are logged in, under the 'Edit My Page' section. Your page message can also be updated in the 'Edit My Page' section, in your Blog area. Log in to your fundraising page here.

Note: if you have already shared your page and you have changed your page name, you will need to re-share your page with family and friends. 

What is my dashboard?

Your fundraising dashboard is your one stop shop to access features on your fundraising page. 

On your dashboard you can do the following things: 

  • Personalise your page with your own story and photos
  • Share your page on social
  • Send out e-mails to collect donations and thank your donors
  • View your event checklist 
  • Check in to see how many donations you have received 

How do I upload photos to my page?

You can add or change photos by clicking on the ‘Edit My Page’ tab. Follow the prompts and ensure you save your changes.

Click the ‘view’ link above your fundraising information to see your changes.

Why are my achievement badges not appearing?

If you have done an action to earn a badge and it's not activated, best to wait 15 min and refresh the page.

Cut it, Colour it, Cover it 

Can I donate my hair to Canteen?

We at Canteen can't take hair donations unfortunately, but here is some info about other organisations that do: 

http://www.aaaf.org.au/get-involved/donate-hair/

https://www.variety.org.au/nsw/get-involved/donateyourhair/ 

I'm colouring my hair. What kind of dye should I use? 

There are lots of non-toxic hair dyes out there and that we fully promote doing this challenge in a risk-free way. Also that there is certainly no expectation that everyone in Australia is in a position to dye their hair – which is why there are a number of ways to get involved in the campaign this year.

We'd love for you to dye your hair Canteen green or Canteen blue and sport our colours but this event is intended to be first and foremost a challenge so we encourage you to pick a colour that takes you outside of your comfort zone. The crazier you go, the more your friends and family will donate to support you.