FAQs

The National Bandanna Day team is here to help – if you have a question that isn't covered below, feel free to contact us.

General

When is National Bandanna Day?

National Bandanna Day is held on the last Friday of October each year. This year's event is on Friday 30 October 2020.

Are there any new bandanna designs? 

How long can I fundraise for?

If you have taken part in Bandanna Day 2020, you can continue to fundraise until 17 November, at this time all funds need to be submitted back to Canteen. 

Details on how to pay in your funds can be found here. 

Fundraising Box

Can I select the designs in my box?

Our boxes arrive in our warehouse pre-packed so unfortunately, we can't arrange custom fundraising boxes. 

What is included in a merchandise box?

The box is made up of 57 x $5 standard cotton bandannas and 4 x $15 premium satin bandannas.
Each box is valued at $345 

I don't want the premium bandannas. Can I order a box without them?

In response to this year’s situation with COVID-19, we have made the decision to have only one type of fundraising box this year to cover all fundraisers.

This enables us to reduce up-front packing costs to the organisation, thereby ensuring that more of the funds raised can go towards the vital services we provide to our young people. Unfortunately we are not able to customise, sub-out or sub-in items.

As always, you can send any stock you don’t sell back to us, so you can certainly send any unsold premium bandannas back. If you're a school, these bandannas also make fantastic options for staff.

What if I don't sell all the bandannas in my box?

If you've ordered too many bandannas, no problem! You can send the remaining stock back to us in the reply paid satchel provided. 

Our reply paid address is:
Canteen National Bandanna Day Returns
Reply Paid 87022
Erskine Park NSW 2759

How many can I order?

You can order up to five boxes online or via the mail order form. If you wish to order more than five boxes, please contact us directly to chat about your event.

I haven't received my order yet

Boxes don't start shipping until September and delivery can take up to a week so please be patient. If you think your box has gone missing, please get in touch.

I've lost my paperwork and reference number

No problem, get in touch via our contact page and we'll send you a new copy. Be sure to include as much detail as possible so we can track down your order.

I purchased a bandanna using the QR code or Text-to-Pay on my fundraising box but its not appearing on my fundraising page.  

Any bandannas purchased using the QR code or Text-to-Pay on the fundraising box will come directly to Canteen and will not appear on your fundraising page.

We are testing the technology this year and if people are using this as a payment option we will work to get this integrated with fundraising pages for next years campaign.

Fundraising Page

I’ve forgotten my username and/or password

If you’re trying to log in but you can't remember your password, click on the 'Forgot password?' link on the log in screen. Enter your email address and we’ll send you a link to reset your password.

How do I update the message on my fundraising page or change my page name?

Your page name can be changed when you are logged in, under the 'Edit My Page' section. Your page message can also be updated in the 'Edit My Page' section, in your Blog area. Log in to your fundraising page here.

Note: if you have already shared your page and you have changed your page name, you will need to re-share your page with family and friends. 

I've tried to reset my password to place an order but the website won't recognise my email address.

We've moved over to a brand new website this year so unless you have an existing 2020 bandanna order, there is every possibility that you don't have an existing login.

Just hit 'create new account' and you can set up your new login.

What is my dashboard?

Your fundraising dashboard is your one stop shop to access features on your fundraising page. 

On your dashboard you can do the following things: 

  • Personalise your page with your own story and photos
  • Share your page on social
  • Send out e-mails to collect donations and thank your donors
  • View your event checklist 
  • Check in to see how many donations you have received 

How do I upload photos to my page?

You can add or change photos by clicking on the ‘Edit My Page’ tab. Follow the prompts and ensure you save your changes.

Click the ‘view’ link above your fundraising information to see your changes.

Why are my achievement badges not appearing?

If you have done an action to earn a badge and it's not activated, best to wait 15 min and refresh the page.

Cut it, Colour it, Cover it 

Can I donate my hair to Canteen?

We at Canteen can't take hair donations unfortunately, but here is some info about other organisations that do: 

http://www.aaaf.org.au/get-involved/donate-hair/

https://www.variety.org.au/nsw/get-involved/donateyourhair/ 

I'm colouring my hair. What kind of dye should I use? 

There are lots of non-toxic hair dyes out there and that we fully promote doing this challenge in a risk-free way. Also that there is certainly no expectation that everyone in Australia is in a position to dye their hair – which is why there are a number of ways to get involved in the campaign this year.

We'd love for you to dye your hair Canteen green or Canteen blue and sport our colours but this event is intended to be first and foremost a challenge so we encourage you to pick a colour that takes you outside of your comfort zone. The crazier you go, the more your friends and family will donate to support you.