General
When is National Bandanna Day?
National Bandanna Day is held on the last Friday of October each year. This year's event is on Friday 27 October 2023.
Are there any new bandanna designs?
Each year we release new designs in time for Bandanna Day.
This year we have 9 new bandanna designs!
- Waves of Courage Growth (Designed by Canteen youth ambassador Belle Borgia)
- Aussie Reptiles
- Bicycles
- Family Connections
- Hop and Swish
- Horses Tinkt
- Saltwater Dreaming
- Stylish Dogs Magenta
- Under the Sea
How long can I fundraise for?
This year you must return all your funds and unsold stock by November 15th.
Details on how to pay in your funds can be found here.
Fundraising box
Can I select the designs in my box?
Our boxes arrive in our warehouse pre-packed so unfortunately, we can't arrange custom fundraising boxes.
What is included in a merchandise box?
The box is made up of 60 x $5 standard cotton bandannas with each box valued at $300.
Why are there no longer premium bandannas included in the boxes? How can I order some?
We have made the decision to have only one type of fundraising box to cover all fundraisers. This enables us to reduce up-front packing costs to the organisation, thereby ensuring that more of the funds raised can go towards the vital services we provide to our young people. Unfortunately we are not able to customise, sub-out or sub-in items.
You can purchase the premium bandannas seperately at our online shop.
What if I don't sell all the bandannas in my box?
If you've ordered too many bandannas, no problem! You can send the remaining stock back to us in the reply paid satchel provided.
Our reply paid address is:
Canteen National Bandanna Day Returns
Reply Paid 87022
Erskine Park NSW 2759
Please ensure you fill out the 'return bandannas' slip with the number of bandannas you are returning and send this back with the unsold stock. This makes it easier for us to reoncile your order.
How many can I order?
This year to reduce costs around producing and shipping the fundraising boxes, we are placing limits on how many boxes are ordered.
If you are selling as an individual, you can place an order for one box via the online registration form.
If you are selling bandannas on behalf of a school or organisation, once you have registered on our website, our team will phone you to arrange the quantity and finalise your order.
I haven't received my order yet
Please allow up to 10 days for your box to arrive.
If you are selling on behalf of a school or organisation, your box will not be sent until you have spoken to a member of our team to confirm your order quantity.
If you have any questions about your order, please get in touch via our contact page.
I've lost my paperwork and reference number
No problem, get in touch via our contact page and we'll send you a new copy. Be sure to include as much detail as possible so we can track down your order.
I purchased a bandanna using the QR code on my fundraising box but its not appearing on my fundraising page.
This year the QR codes can link directly to your fundraising page; please ensure that whenever someone purchases a bandanna from your box they are entering in your details correctly. If the bandanna is being purchased via the 'buy a bandanna' button on your fundraising page, your details should automatically link to the purchase. You will receive an email confirmation whenever a bandanna purchase is made. The purchase will appear on your page in up to 3 hours. If you are still having issues please visit our contact page.
Fundraising page
I’ve forgotten my username and/or password
If you’re trying to log in but you can't remember your password, click on the 'Forgot password?' link on the log in screen. Enter your email address and we’ll send you a link to reset your password.
How do I update my fundraising page name?
If you are a school or organisation your fundraising page name will automatically update to be what was selected or entered in this field during registration. The page name can be edited during the registration process but unfortunately once this has been submitted it cannot be changed.
What is my dashboard?
Your fundraising dashboard is your one stop shop to access features on your fundraising page.
On your dashboard you can do the following things:
- Personalise your page with your own story and photos
- Share your page on socials
- Send out e-mails to collect donations and thank your donors
- View your event checklist
- Check in to see how many donations you have received
- Download some awesome resources to help increase your fundraising
How do I upload photos to my page?
You can add or change photos by clicking on the ‘Edit My Page’ tab. Follow the prompts and ensure you save your changes.
Click the ‘view’ link above your fundraising information to see your changes.
Why are my achievement badges not appearing?
If you have done an action to earn a badge and it's not activated, best to wait 15 minutes and refresh the page.
Cut it, Colour it, Cover it
Can I donate my hair to Canteen?
We at Canteen can't take hair donations unfortunately, but here is some info about other organisations that do:
www.aaaf.org.au/get-involved/donate-hair/
www.hairwithheart.variety.org.au/
I'm colouring my hair. What kind of dye should I use?
There are lots of non-toxic hair dyes out there and we fully promote doing this challenge in a risk-free way. Also, there is certainly no expectation that everyone in Australia is in a position to dye their hair – which is why there are a number of ways to get involved in the campaign this year.
We'd love for you to dye your hair Canteen green or Canteen blue and sport our colours but this event is intended to be first and foremost a challenge so we encourage you to pick a colour that takes you outside of your comfort zone. The crazier you go, the more your friends and family will donate to support you.
